Language: English
Username Password
27 Mar 2014
Log In to New System

22 May 2009
PENGUMUMAN

16 Feb 2011
Pricelist for Members

4 Aug 2009
E-Wallet Transfer Facility

24 Jul 2009
Exhibition

27 Aug 2009
Galaxur Ceremony

8 Sep 2009
PASSWORD & PIN

28 Nov 2009
Reward Program for Members

7 Dec 2009
Winner Gold for Gold

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FAQ

  1. I just made some sales in my network, why am I not getting any Business Development Bonus now?
  2. I am having trouble registering a new account! What do I do?
  3. I am getting an error message “Syntax Error” when I try to register my account. What do I do?
  4. I have forgotten my password! What do I do?
  5. I wish to return a product. What do I do?
  6. Special Incentives?
  7. I just made some sales in my network, why am I not getting any Matching Bonus now?
  8. I am not active for 1 year, how do I re-activate my account? 

I just made some sales in my network, why am I not getting any Business Development Bonus now?
For all sales, there is a 10 day cooling-off period. During this period, products sold can be returned to us (in original condition) for a full refund. If products are returned to us for a refund, any PVs attached to that sale will be cancelled.
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I am having trouble registering a new account! What do I do?

The following are some common solutions which should hopefully solve your problem:

  • Double check that you have entered in your new Member ID and pre-given password correctly.
  • Ensure that you have entered your pre-given password exactly as given to you, including small and capital letters (the password is case sensitive).
  • Check to make sure your Internet connection is still connected. If your connection often drops, this can cause problems when attempting to register a new account.
  • Do not attempt to open any other pages or press the “Back” button on your Internet browser. Wait for a message stating that your account has been successfully registered before opening any other pages.
  • If all else fails, please contact us to look into the problem
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I am getting an error message “Syntax Error” when I try to register my account. What do I do?
Certain special characters may cause problems when you are trying to register your account. Try to refrain from using characters such as % $ & ( ) + - = when you are entering your Contact Details.
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I have forgotten my password! What do I do?

Underneath the Login button on our homepage, there is a link “Forgot Password? Click here”. You will be prompted for your Member ID and your e-mail address. If the e-mail address matches the registered e-mail address on your account, your password will be e-mailed to you within a few minutes.

Please be reminded that for your own account security, it is very important that the e-mail address in your Member Profile is correct and up-to-date.

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I wish to return a product. What do I do?

Products purchased can be returned to us within 10 days of a sale for a full refund. The product must be returned in original condition, along with the receipt number. Please return the product to the original place of purchase.

Please be advised of the following Sales Cancellations Policy:

  • Sales cancellations can only be accepted within 10 days of purchase
  • Members wishing to cancel a sale must return all product to Galaxur, in original condition
  • Members wishing to cancel a sale need to complete and sign our Refund Request Form
  • Please allow a minimum of 5 working days for Management to process the sales cancellation.
  • Members are PROHIBITED from using the Sales Cancellation Policy to cancel sales for the intent of changing network structure or to otherwise manipulate bonus calculation.
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Special Incentives?

Please take note that members who have not been active for a period of three (3) months shall not be entitled for any special incentives that has been proposed by the Company.

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 I just made some sales in my network, why am I not getting any Matching Bonus now?
 Please take note that members who have no activity in previous month (either direct bonus or
 pairing bonus) will not be entitled any matching bonus for the current month.
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 I am not active for 1 year, how do I re-activate my account?
 Please take note that members who has no activity in a year, a US5 will be deducted from member e-wallet for annual maintenance. If no sufficient fund available, thieir account will be temporarily suspended.
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